Skip to main content

Terms & Conditions

These Terms and Conditions govern your use of the Web Wizz website, services, and products. You agree to be bound by these Terms by accessing or using our services.

1. User Responsibilities

You agree to:

  • Provide accurate, up-to-date information during registration and throughout your use of our services.
  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access.
  • Use our services in accordance with all applicable laws and regulations.
  • Refrain from using our services for any illegal or abusive activities.

2. Account Registration & Access

  • Registration: Certain parts of our services require registration. You are responsible for keeping your account details secure.
  • Termination: We reserve the right to suspend or terminate your account if you violate these Terms.

3. Services Provided

Web Wizz offers a variety of services, including:

  • Web development and website design.
  • Digital marketing and branding services.
  • Custom software solutions.

Additional terms may apply to specific services. Detailed scopes, deliverables, timelines, and pricing are provided in separate service agreements.

4. Payment Terms

  • Service Fees: Fees are defined in your service agreement or proposal. All changes in pricing will be communicated clearly.
  • Payment Processing: Payments are processed through Stripe. You authorize us to charge your account per the agreed schedule.
  • Late Payments: Late payments may result in a suspension of services and may incur additional late fees.

5. Refund Policy

We aim for complete customer satisfaction. However, our refund policy is subject to the following conditions:

  • Non-Refundable Special Packages: Some packages are designated as non-refundable.
  • Design Approval: Once a primary design or website structure is approved, refunds are not applicable.
  • Revisions: If revisions have been requested or additional changes made after the initial approval, refunds are not available.
  • Cancellation Outside Our Control: Cancellations initiated for reasons unrelated to Webbwizz’s service quality will not be refunded.

To proceed with your refund request, kindly follow these steps:

  1. Contact Support: Email us at support@webbwizz.com or call (518) 652-1550 to initiate your refund process.
  2. Provide Details: Include your project details, the reason for the refund, and any supporting documentation.
  3. Review Process: Our team will review your request, and you will be notified of the outcome within a reasonable timeframe.
  4. Refund Execution: Once approved, refunds will be processed according to the original method of payment. After the refund, any rights to the work produced will transfer fully to Web Wizz.

6. Notice and Procedure for Making Claims of Copyright Violation

If you believe that any content on our website infringes your copyright, please provide the following:

  • A clear description of the copyrighted work claimed to be infringed.
  • The specific location (e.g., URL or identifier) on our website where the alleged infringement occurs.
  • A written statement asserting, under penalty of perjury, that the information in your notice is correct and that you are either the copyright owner or authorized to act on their behalf.
  • Your contact information, including your name, address, telephone number, and email address.

Please submit your claim to support@webbwizz.com. We take such claims seriously and will respond in accordance with applicable copyright laws.

7. Intellectual Property

  • Ownership: All content, designs, software, and materials created or displayed on the Web Wizz website are the intellectual property of Web Wizz or its licensors.
  • Usage Rights: Upon full payment, you are granted a non-exclusive, non-transferable license to use the deliverables for your intended purposes.
  • Restrictions: Unauthorized reproduction, distribution, or creation of derivative works from any of our intellectual property is prohibited.

8. Bill of Rights

At Web Wizz, we respect and uphold the following rights for our clients:

  • No Obligation: Our notification services and updates are provided free of charge, with no obligation to purchase additional products or services.
  • Right to Unsubscribe: You may modify or cancel your subscription to our notifications at any time through your account settings.
  • Transparency: You have the right to clear, honest, and transparent communication regarding all our services, pricing, and policies.
  • Fair Treatment: We commit to addressing and resolving disputes fairly and in good faith.

9. Prohibited Activities

You agree not to:

  • Use our services for illegal activities, harassment, or defamation.
  • Interfere with or disrupt our website or servers.
  • Infringe upon the rights of others (including intellectual property rights).

10. Limitation of Liability

Webbwizz’s liability is limited to direct damages up to the amount you paid for the services in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages arising from your use of our services.

11. Indemnification

You agree to indemnify and hold Web Wizz, its officers, and employees harmless from any claims, damages, or expenses arising from your use of our services or your breach of these Terms.

12. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by and construed in accordance with the laws of the United States of  America.
  • Dispute Resolution: Any disputes that cannot be resolved amicably will be settled by binding arbitration under the rules of the American Arbitration Association.

13. Changes to These Terms & Conditions

We may update or modify these Terms at any time. Changes will be posted on this page along with the updated effective date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

14. Contact Information

For any questions, concerns, or further information regarding these Terms & Conditions, please contact us at: